FAQ
WHERE IS YOUR STORE LOCATED?
We are located in the Monadnock Building at 51 W Jackson Blvd, Chicago, IL 60604, United States.
I’M NOT ABLE TO VISIT THE STORE IN PERSON — WHAT SHOULD I DO?
Call us at +1 (312) 922 – 2999 or email info@optimo.com to schedule a virtual fitting appointment.
HAVE OPTIMO HATS EVER BEEN FEATURED IN FILM OR TELEVISION?
Optimo hats have been involved in numerous television shows and films, including: Highwaymen, Public Enemy and Road to Perdition. If you are interested in featuring our hats in your next production, don’t hesitate to reach out.
DO YOU MAKE CUSTOM OR BESPOKE HATS?
At Optimo, we pride ourselves on the dexterity and versatility of our workshop. We can combine elements of our collection in what we call mild customs at no extra charge.
We also offer bespoke customs. We can make just about any hat, in any color, you would like. This process, tailored precisely to your specifications, can take a few weeks to several months to perfect.
While we would be delighted to embark on this bespoke journey with you, we recommend starting by exploring our curated collection. Each hat in our collection is crafted with the same dedication to quality and style, and you may discover the perfect piece that resonates with your personal taste.
HOW LONG DOES A HAT USUALLY TAKE TO MAKE OR SERVICE?
Production time typically runs from four to six weeks, however November and December often have slightly extended wait times. Service times are similar.
HOW DO I KNOW WHAT SIZE HAT I WEAR?
Getting that perfect fit is both an art and a science. Finding that right size can sometimes prove quite difficult which is why we ensure all Optimo customers are properly fit before shipping your first order.
Please visit our storefront or contact us to book a virtual fitting and receive an Optimo-authorized size.
DO I NEED TO MAKE AN APPOINTMENT FOR A HAT FITTING?
All Optimo customers must be fit before your first order is shipped. No appointment is necessary for in-store fittings during normal store hours, but you can book an appointment for a virtual fitting by contacting us.
HOW DO I KNOW WHERE TO START/WHAT HAT BEST FITS ME?
Finding your unique style is part of what makes each Optimo customer and each new purchase fun and exciting. We have clients of all backgrounds with unique shapes and sizes, each one of whom has their own unique style.
HOW DO I PURCHASE AN OPTIMO HAT I SAW OUT AND ABOUT?
Reach out to our team and we can craft it for you. Please note exact color matching may not always be possible due to our ongoing exploration of new hues and our frequent limited-edition runs.Finding your unique style is part of what makes each Optimo customer and each new purchase fun and exciting. We have clients of all backgrounds with unique shapes and sizes, each one of whom has their own unique style.
IS IT SAFE TO WEAR MY OPTIMO IN THE RAIN?
Yes, absolutely! Optimo hats are made of the highest quality materials and finished to perfection leaving them extremely durable to all types of weather.
High quality felt hats will handle rain and snow without problems, but it is important they are allowed time to dry naturally. Once indoors, gently shake or brush off any snow or rain, unsnap the brim and let it air dry naturally.
Straws are meant to provide shelter from sun and rain generally will not damage a fine straw. However, try to keep your straw away from downpours, as excessive moisture can disturb its shape and require restoration.
DO YOU SERVICE NON-OPTIMO HATS?
Unfortunately, we only service Optimo hats as each hat manufacturer has very specific techniques and equipment they use to bring each hat back to perfection. We recommend contacting the original manufacturer.
If your hat is pre-1950s, we may consider an exception. Please reach out to us.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
If the style doesn’t suit you, we want to know about it. However, please note that our products are often handcrafted and made to order.
Please consult our return and refund policy for more information.
HOW MAY I REQUEST A LOCATION FOR AN UPCOMING TRUNK SHOW?
Contact us via email at info@optimo.com. We’ll take it into consideration and keep you informed about our schedule.
HOW DO I CONTACT OPTIMO?
Contact us by phone at +1 (312) 922 – 2999 or email at info@optimo.com. Visit our contact page for more information.
